Real-time management made easy

Many of the call centers I work with have very good processes and technology – but, for some reason it all gets thrown out the window when calls begin to queue. A disciplined approach to how you handle calls in queue is key to successful call center management. In the latest issue of Contact Center Pipeline Magazine, I outline ways to help call centers increase their real time management success. We also provide some tips on ways to move your center closer to world class.

Here is a link to download the entire issue and if you like it, there is also a code for a 50% discount on the subscription fee. Enjoy.

http://www.contactcenterpipeline.com/orderdownloads/100271_59550/CCP200905.pdf

The discount http://www.contactcenterpipeline.com/p-15-contact-center-pipeline.aspx

Be sure to enter the coupon code TM09 during checkout

Get more, including Free web seminars and articles at http://www.servicelevelgroup.com/